Camp in a Box brand logo with outdoor scene inside an open cardboard box

Welcome to our Camp in a Box FAQs page!

Our mission is to take the stress out of camping by providing clean, high-quality rental gear, flexible booking, and friendly customer support. Whether you’re camping solo, with family, or as a group, we make it easy to gear up without the cost or clutter of ownership. This page answers the most common questions from customers looking for affordable, reliable outdoor gear — and is a great starting point for your next adventure.

  • 1. What if I need last-minute camping gear?

    We understand that spontaneous adventures happen! If you need camping gear on short notice, just reach out and we’ll do our best to accommodate you. We offer expedited delivery options for local rentals and can often arrange same-day or next-day shipping depending on availability. Last-minute doesn’t have to mean last-resort — we’ve got you covered!

  • 2. Can I customize my gear package?

    Absolutely! While each of our kits is designed to be complete and convenient, we know that every camping trip is different. If you’d like to add or swap out items — like extra sleeping bags, cooking equipment, or a specific tent size — we can create a custom rental package to match your needs. Just contact us, and we’ll help you build the perfect setup.

  • 3. What happens if I damage or lose my gear?

    If your rental gear is damaged, lost, or stolen, please contact us right away. We’ll evaluate the situation and work with you to find a fair solution. Minor wear-and-tear is expected, but significant damage or missing items may result in repair or replacement fees. Our goal is to keep things simple and transparent while maintaining high-quality gear for every renter.

  • 4. Can I rent gear for different seasons?

    Yes! We offer seasonal gear to keep you comfortable no matter the weather. Our kits are stocked with cold-weather items like insulated sleeping bags and thermal pads for winter trips, and lightweight, breathable gear for summer camping. Whether you’re camping in snow, sun, or something in between, we’ll make sure you’ve got the right equipment.

  • 5. Can I change or cancel my rental?

    Yes, we understand that plans can change! You may cancel or modify your reservation with at least 48 hours' notice before your scheduled delivery. We'll do our best to accommodate rental date changes, though availability may vary depending on the season and current bookings. For cancellations within the proper window, a full refund will be issued. Last-minute changes may be subject to additional fees.

  • 6. Is the camping gear cleaned and sanitized?

    Absolutely. Cleanliness and hygiene are top priorities at Camp in a Box. After every rental, all equipment is thoroughly cleaned, inspected, and sanitized using eco-friendly, non-toxic products. We check every item for quality and safety so that your gear arrives fresh, dry, and ready to use. You can count on a hygienic and worry-free camping experience every time.

  • 7. What happens if I return the gear late?

    Rental gear must be returned on the agreed return date listed in your booking confirmation. If returned late, you’ll be charged a $20 late fee per day. After 3 days, gear is considered lost, and you'll be charged the full replacement value of the items.


    Need more time? Contact us at least 24 hours in advance to request an extension. Additional rental fees may apply based on availability.

  • 8. What should I do if the gear is damaged or excessively dirty?

    Please return all items clean, dry, and in good working condition. If gear is excessively dirty or returned wet, a $25 cleaning/restoration fee may apply.


    If an item is damaged, we’ll inspect it and determine whether it can be repaired. In cases of irreparable damage, you may be charged the full replacement cost. We recommend handling all equipment carefully to avoid extra fees and ensure a smooth rental experience.

Have more questions?

We’re here to help! No matter your experience level or destination, we’ll help you choose the right gear for your trip. Just reach out — we want your next outdoor experience to be simple, affordable, and stress-free.